The training is aimed at developing the skills of comfortable interpersonal communication.

During the training you will be able to identify individual development zones that prevent effective communication; work on active listening skills, learn to understand and respond to the explicit and implicit motives of your interlocutor and constructively express your position.

Training will be interesting to employees of IT-companies, freelance workers, students and alumni wishing to work in IT sector and develop their communication skills.

Course duration: 2 days for 8 hours. A lunch break for 1 hour and 2 coffee-breaks for 15 minutes are included.

Number of participants: 10-16 people.

Training program:

Module 1: Introduction and updated topics.

• Communication model
• “Map of the world”
• Defining areas of the participants’ development in business communications

Module 2: Accession techniques.

• Verbal and nonverbal feedback
• Improving your active listening skills
• Rapport method
• Setting goals to develop listening skills

Module 3: Working with hidden motives and result-oriented communication

• Defining the needs and hidden motives of your companion
• Skills for effective accomplishment of working group tasks.

Module 4: Effective presentation of your position while dealing with operational issues.

• The balance of rational and emotional aspects of interpersonal communications
• The "property-benefit" technique and its application to working tasks
• Rational component of presenting your opinion
• The "3x3" technique

Module 5: Strategies of achieving goals and objectives through negotiations

• Styles of behavior in situations of misunderstanding
• Cases for solving working tasks
• Planning the development of comfortable communication skills, setting goals for individual development.

Trainer

Alexander Yakimenko

Head of “Sagittarius” Training Center, business coach

More than 2,000 hours of training and public speaking.

Specialist in business communications.

Taught business communication and public speaking in corporate format to:

- More than 9000 employees

- More than 60 senior managers

- 17 Business Coaches

In an open format - to more than 120 people in 2014 - communication, sales, public speaking.

Speaker of Human Capital Forum, Psy Factor Conference and other sector conferences.